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Support

Product support levels offered:   

  • Free E-mail support-- send any question to support@CoonCreekSoftware.com
  • Free personal (no automated phone systems) phone support.  Call 763-614-9101

Move your Coon Creek application to another computer:

  • Backup your database using the Coon Creek application backup facility.

  • Note your license key number and click the "Unregister" button on the bottom of the registration screen (click "Registration" first).

  • Uninstall using the Windows Control Panel, then install using the latest download file on your other computer.

  • Enter the license key (see above) on the new computer to re-register your Coon Creek application.

Common install problems:

You should have received a license key and download information in an e-mail at purchase time.  If you didn't receive the e-mail:

  • If you don't yet have the program installed, simply download it from our downloads page and install it.

  • Call Coon Creek Software at 763-614-9101 to get your license key or send an email with your name to support@cooncreeksoftware.com.

  • Once you have the license key and the program installed, enter the license key the next you start your Coon Creek application.
     

Errors occur when program launches:  Re-run the downloaded install file and re-run the installer.

Scroll bars won't go away: Use the Windows control panel and change to a smaller font size.

Get "Unable to establish session" when first trying to access QuickBooks:

  • Make sure the QuickBooks company file is the exact one specified to QuickBooks.

  • If you are trying to access your company file over a network, the network folder must be mapped to a drive letter.

  • If you have a QuickBooks login setup, you must be logged in to QuickBooks as an administrator.

  • QuickBooks must be up and running unless you've permitted access when QuickBooks is not running.


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Office Hours

Monday-Friday, 9 am - 6 pm, central time.

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Customer Service

Customer satisfaction is very important to us.  If you have any questions or comments, please contact us.

 

Coon Creek Software | Phone: 763-614-9101 | info@CoonCreekSoftware.com
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