Support

Need to move your Coon Creek application to a different computer?

  Download a free registration transfer utility by clicking here.

 Click here for instructions on how to transfer registrations.

  Common install problems

Install fails:  On Window XP systems with Service Pack 2, and full popup blocking enabled in Internet Explorer. Temporarily disable popup blocking while installing a Coon Creek Application.

Program fails on startup immediately after the Coon Creek splash screen appears: Open the Windows Control Panel, open the Printers folder and right click your default printer, then select Properties and the Security tab. Check the following permissions for the user logins you use: Print, Manage Printers, Manage Documents.

Errors occur when program launches. Re-run the downloaded install file and choose the "Repair" option.

Scroll bars won't go away: Use the Windows control panel and change the large font setting to normal.

Get "Unable to establish session" when first trying to access QuickBooks:

• Make sure the QuickBooks company file is the exact one specified to QuickBooks.

• If you are trying to access your company file over a network, the network folder must be mapped to a drive letter.

• If you have a QuickBooks login setup, you must be logged in to QuickBooks as an administrator.

• QuickBooks must be up and running unless you've permitted access when QuickBooks is not running.

 

Office Hours

Monday-Friday, 9 am - 6 pm, central time.

Customer Service

Customer satisfaction is very important to us.  If you have any questions or comments, please contact us.