Support
Product support levels offered:
- Free E-mail support-- send any question to
support@CoonCreekSoftware.com
- Free personal (no automated phone systems)
phone support. Call 763-614-9101
Common
install problems
You should have
received a license key and download information in
an e-mail at purchase time. If you didn't
receive the e-mail:
-
If you don't yet have the
program installed, simply download it from our
downloads page and
install it.
-
Call Coon Creek Software at
763-614-9101 to get your license key or send an
email with your name to
support@cooncreeksoftware.com.
-
Once you have the license key
and the program installed, enter the license key
the next you start your Coon Creek application.
Program fails on startup
immediately after the Coon Creek splash screen
appears: Open the Windows Control Panel,
open the Printers folder and right click your
default printer, then select Properties and the
Security tab. Check the following permissions
for the user logins you use: Print, Manage
Printers, Manage Documents.
Errors occur when program
launches: Re-run the downloaded install file and
choose the "Repair" option.
Scroll bars won't go away:
Use the Windows control panel and change the
large font setting to normal.
Get "Unable to establish
session" when first trying to access QuickBooks:
-
Make sure the QuickBooks company
file is the exact one specified to QuickBooks.
-
If you are trying to access your
company file over a network, the network folder
must be mapped to a drive letter.
-
If you have a QuickBooks login
setup, you must be logged in to QuickBooks as an
administrator.
-
QuickBooks must be up and
running unless you've permitted access when
QuickBooks is not running.
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Office Hours
Monday-Friday, 9 am - 6 pm, central time.
Customer Service
Customer satisfaction is very important to us. If
you have any questions or comments, please
contact us.
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