Support
Product support levels offered:
- Free E-mail support-- send any question to
support@CoonCreekSoftware.com
- Free personal (no automated phone systems)
phone support. Call 763-614-9101
Move your Coon Creek application
to another computer:
-
Backup your database using the
Coon Creek application backup facility.
-
Note your license key number and
click the "Unregister" button on the bottom of
the registration screen (click "Registration"
first).
-
Uninstall using the Windows
Control Panel, then install using the latest
download file on your other computer.
-
Enter the license key (see
above) on the new computer to re-register your
Coon Creek application.
Common
install problems:
You should have
received a license key and download information in
an e-mail at purchase time. If you didn't
receive the e-mail:
-
If you don't yet have the
program installed, simply download it from our
downloads page and
install it.
-
Call Coon Creek Software at
763-614-9101 to get your license key or send an
email with your name to
support@cooncreeksoftware.com.
-
Once you have the license key
and the program installed, enter the license key
the next you start your Coon Creek application.
Errors occur when program
launches: Re-run the downloaded install file and
re-run the installer.
Scroll bars won't go away:
Use the Windows control panel and change to
a smaller font size.
Get "Unable to establish
session" when first trying to access QuickBooks:
-
Make sure the QuickBooks company
file is the exact one specified to QuickBooks.
-
If you are trying to access your
company file over a network, the network folder
must be mapped to a drive letter.
-
If you have a QuickBooks login
setup, you must be logged in to QuickBooks as an
administrator.
-
QuickBooks must be up and
running unless you've permitted access when
QuickBooks is not running.
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Office Hours
Monday-Friday, 9 am - 6 pm, central time.
Customer Service
Customer satisfaction is very important to us. If
you have any questions or comments, please
contact us.
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